Customer Relations Coordinator – Full Time
Louisa County Water Authority has an immediate opening for a full-time Customer Relations Coordinator. The Customer Relations Coordinator will provide general and clerical support functions to help maintain daily office operations, as well as providing front-line service to customers both in person and over the phone. This position entails offering courteous and professional front desk customer service, answering and routing phone calls, record filing and retention, and performing other duties as assigned.
The ideal candidate is positive, organized, dependable, independent yet collaborative, coachable, and has excellent customer service and teamwork skills. The candidate should be proficient with Microsoft Office products, have strong communication skills, both verbal and written, and demonstrate initiative to learn the water and sewer business and utility industry.
Work is performed in a busy office environment alongside other highly proficient LCWA employees and under the direction of the Business Operations Manager. This position is a full-time, non-exempt level position with pay starting at $17 per hour. This position includes the full LCWA benefits package including, but not limited to: health insurance, dental and vision coverages, paid time off, VRS retirement plans, and employee assistance programs.
Minimum Requirements:
Candidates must be at least 18 years of age, have a valid driver’s license, and have a high school diploma or the equivalent. Prior office experience is a plus but not required. Candidates must be willing to commit to the selection process and submit to a background check and drug screening.
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Louisa County Water Authority is Hiring: Full-Time Customer Relations Coordinator
Louisa County Water Authority has an immediate opening for a full-time Customer Relations Coordinator to support our daily office operations. This position provides general clerical and operational support and delivers front desk customer service in a fast-paced, team-oriented environment.
Key Responsibilities:
- Greet and assist customers with professionalism and courtesy while maintaining best business practices and upholding organizational policy
- Answer, route, and forward incoming calls; place outbound calls as needed
- Perform filing, record retention, data entry, customer communications, and other administrative tasks as assigned
Ideal Candidate Qualities:
- Organized, dependable, and able to multitask
- Works well independently and collaboratively
- Strong verbal and written communication skills
- Proficient with Microsoft Office
- Willing to learn the water and sewer industry and utilities
Position Details:
- Full-time, non-exempt
- Position is 5 days/40 hours per week
- Starting pay: $17/hour
- Reports to: Business Operations Manager
- Benefits included (health insurance, holiday pay, paid leave, etc.)
Minimum Requirements:
- At least 18 years of age
- Valid driver’s license
- High school diploma or equivalent
- Prior office experience is a plus but not required; customer service experience is preferred
About Us:
Louisa County Water Authority has been proudly serving the community since its incorporation in 1968. Our goal is to provide top quality drinking water to every tap in our system around the clock and to exceed all regulatory mandates when returning effluent back to the environment. As we acquire new facilities and additional customers, we are looking for enthusiastic, knowledgeable individuals to join our team.
How to apply:
Applications and a complete job description can be obtained from the Authority business office located at 23 Loudin Lane, Louisa, VA 23093 or online at www.louisacountywaterauthority.org or at www.louisacounty.gov/jobs.
Questions can be directed to Human Resources at 540-894-1498 or kpierce@louisacounty.gov Louisa County Water is an equal opportunity employer.
